Author: Max Klein

Can clear institutional policies against harassment reduce its prevalence in a community? And what side effect (if any) do they […]

What impact do the copyright industry’s robot lawyers have on freedom of expression? And in a complex ecosystem where algorithm […]

How can we advance human understanding on the internet when so many people are left out of the conversation? And […]

On Wikipedia, mentoring newcomers, reviewing vandalism, and discussing decisions can be meaningful if emotionally-draining work. Some Wikipedians have told us […]

Can saying “thank you” make online communities stronger & more inclusive? Or does thanking others for their voluntary efforts have […]

Can we decrease harassment on Wikipedia using AI? How can Wikipedia broaden content focused on underrepresented groups? Would new Wikipedia editors be more likely to stay if they were greeted by ‘welcome bots’?

Hello there, Max Klein here. It’s my great honor to start work at CivilServant, and do the hard work of finding evidence on how to create a more understanding internet.