When users of online platforms complain, we’re often told to leave if we don’t like how a platform is run. Beyond exit or loyalty, digital citizens sometimes take a third option, organizing to pressure companies for change. But how does that come about?
- Blog post: How Do Users Take Collective Action Against Online Platforms? (Feb 2016)
- Album of data visualizations on Flickr
- Research paper: J. Nathan Matias, M. Mou. “Going Dark: Social Factors in Collective Action Against: Platform Operators in the Reddit Blackout.” 2016.